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_________________ Auto Repair
Comeback Root-Cause Log & Pre-Delivery QC
Phone: ____________________
Email: ____________________
Address: __________________
Comeback Root-Cause Checklist
Log every comeback the day it happens. Tally categories monthly. Comeback rate = comebacks ÷ total ROs.
Month / Year
Logged By
Total ROs This Month
Root-cause key:
Part
— early part failure
Tech
— install/repair error
Comms
— expectation mismatch
Trng
— procedure not known
Diag
— symptom never reproduced
Date
RO #
Vehicle
Original Complaint (customer's words)
Corrective Action
Root Cause
Part
Tech
Comms
Trng
Diag
Monthly Tally
Part
Tech
Comms
Training
Diagnosis
Total Comebacks
Comeback Rate %
Pre-Delivery QC — Before the Keys Go Back
Complete on every vehicle before pickup. The last 15 minutes of the job are the cheapest comeback insurance you can buy.
Final road test under same conditions as the original complaint
Original complaint verified GONE (re-check the customer's words on the RO)
Torque check — every wheel and every fastener touched
No warning lights; codes verified clear after road test
Fluid levels topped; all caps and dipsticks seated
Photos of worn/replaced parts attached to the RO
Findings, recommendations & declined work noted on the RO
No tools in engine bay; seat, wheel & carpet clean
QC Performed By
Reviewed By (Owner / Manager)
Date
Free checklist by
garageauto.app
— shop management software for auto repair shops, starting at $39/mo. Customize with your shop name and logo.
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